Features
- Web / Email ticket creation
- Social Media Integration
- Knowledge-base
- Artificial Intelligence
- Customer Acknowledgement
The quick way to answer customer support tickets on web, email, twitter and facebook. Artificial Intelligence, knowledge base, customer acknowledgment and more..
- Web / Email ticket creation
- Social Media Integration
- Knowledge-base
- Artificial Intelligence
- Customer Acknowledgement
- Streamline Support
- Time Tracking of Tickets
- One-stop Solution for Support
- Auto Assigning of Tickets
- Save time with canned replies
- Ticket Categorization
- Ticket Prioritization
- Establishing Due Dates
- User Permission Control
- Query Creation
- Response Time
- Query Category
- Executive Performance
HelpdeskNext is designed to help organizations provide customers with support regarding their issues.
It is central point werein issues are..
Client registers complaint, request etc. via email,phone,twitter feeds.
New ticket is generated. It is categorized and prioritized.
For Customer satisfaction through quick & simplified support.
To keep track of all the queries from customers..
